Thanks for placing your order with Crystal Wolf!
The following shipping policies apply for all purchases made on this Website. All goods purchased from the Website are F.O.B. at our fulfillment center. The risk of loss and title to the goods pass to you at the time of delivery by the fulfillment center to a common carrier. For returned items, Crystal Wolf does not take title until the item arrives at our fulfillment center.
Shipping within the U.S.
Orders for shipments within the U.S. will be processed in 1-3 days from order date orders are made per order. Business days are Monday through Friday, and exclude certain holidays. Please allow an additional 1-6 business days for USPS Ground shipments.
Shipping charges will be processed with your order and charged at the time of purchase. Eligibility for free shipping is accounted for before taxes and after all voucher and discount codes are applied. Purchases of gift certificates do not count towards the free shipping offer.
As a California corporation, Crystal Wolf is required to collect local and county sales tax for all orders shipped within California. An additional county tax is charged to orders shipped to addresses in Orange County, California.
Shipping Outside the U.S.
Delivery times are estimated to be 14-21 business days, but please note that delivery time may vary substantially depending on time spent in customs.
The recipient of the shipment is responsible for any taxes, customs duties and fees that may be applied by the destination country. Crystal Wolf shall not be responsible for any problems encountered with delivery due to customs procedures or clearance. We may provide certain order, shipment, and product information, to our international carriers or to customs or postal authorities, in order to facilitate customs clearance and comply with local laws. For example, for gifts, customs authorities require the value of the gift item to be stated directly on the package. You also understand that cross-border shipments are subject to opening and inspection by customs and/or postal authorities.
Shipments sent by USPS can be tracked by visiting USPS.com and entering the tracking number sent in the email confirming your order's shipment. It may not be possible to track orders shipped to an address outside the U.S.
Refund Policy for Orders Returned, marked as "Undeliverable"
All returns received are immediately processed and refunded accordingly for the item received. If our courier returns an order that is determined “undeliverable" due to refusal of delivery or an incorrect address being supplied at the time the order is placed, the customer will need to place a new order with the correct address to ensure proper delivery.
* For the purpose of this policy, the term "incorrect address" includes but is not limited to missing suite, apartment, building numbers, incorrect street, city, or state names, or any other missing or incorrect information that causes the order to be deemed undeliverable.